Terms and Conditions

General sales, delivery & payment conditions.

Index

Article 1 – Definitions
Article 2 – Identity of The Vault
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of The Vault upon withdrawal
Article 10 – Exclusion right of withdrawal
Article 11 – The price
Article 12 – Compliance and extra guarantee
Article 13 – Delivery and execution
Article 14 – Rental
Article 15 – Payment
Article 16 – Complaints procedure and transport damage
Article 17 – Disputes
Article 18 – Additional or different provisions
Article 19 – Cookie policy / login – register
Article 20 – Privacy Personal Data

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by The Vault or by a third party on the basis of an agreement between that third and The Vault.
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that prevents future consultation or use during a period that is tailored to the purpose. for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the consumer's option to waive the distance contract within the cooling-off period;
Distance contract: an agreement concluded between the Vault and the consumer in the context of an organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement. uses one or more techniques for remote communication;
Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions. Annex I does not have to be made available if the consumer has no right of withdrawal with regard to his order;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.
Business customers: the natural person who acts for purposes related to his trade, business, craft or profession;

Article 2 – Identity of The Vault Interiors

Nieuwstraat 6
3861 AJ Nijkerk, Netherlands
+31 6 44 38 28 77 (Available Mon-Fri 10:00 – 17:30, Sat 10:00 – 17:00)

Info@thevaultinteriors.nl

Chamber of Commerce number: 66893011

Article 3 – Applicability

These general terms and conditions apply to every offer from The Vault and to every distance agreement concluded between entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, The Vault will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at The Vault and that they will be sent free of charge as soon as possible at the request of the consumer. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting conditions. .

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If The Vault uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on The Vault. The Vault offers used products. All items from The Vault are old and authentic and may show signs of use. Not all traces of use will be specifically named. Major damage, obvious defects that affect the functioning of the articles are mentioned in the text. (additional details can always be requested from The Vault) Without requesting further information you agree with the condition of the article. Some products in the lighting category will not meet current safety regulations due to the original wiring and fitting. Consumers are therefore advised to consult a licensed electrician for installation.

Article 5 – The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions. If the consumer has accepted the offer electronically, The Vault will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance is not confirmed by The Vault, the consumer can dissolve the agreement. If the agreement is concluded electronically, The Vault will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, The Vault will take appropriate security measures to this end. The Vault can – within legal frameworks – inform itself whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, The Vault has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution. No later than upon delivery of the product, service or digital content to the consumer, The Vault will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier: the visiting address of the location of The Vault where the consumer can go with complaints; the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; the information about warranties and existing after-sales service; the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract; the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration; if the consumer has a right of withdrawal, the model withdrawal form. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

For products:

The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of at least 14 days without stating reasons. The Vault may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s). Business customers have no right of withdrawal. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or: if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. Provided it has clearly informed the consumer about this prior to the ordering process, The Vault may refuse an order for multiple products with different delivery times. If the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part; in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
The consumer is only liable for a decrease in value of the product that is the result of a way of dealing with the product that goes beyond what is permitted in paragraph 1. The consumer is not liable for a decrease in value of the product if The Vault does not pay has provided all legally required information about the right of withdrawal at the conclusion of the contract.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer makes use of his right of withdrawal, he must report this to The Vault within the cooling-off period by means of the model withdrawal form or in another unambiguous manner. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) The Vault. This is not necessary if The Vault has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the reflection period has expired. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by The Vault. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer. The consumer bears the direct costs of returning the product.
If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 – Obligations of The Vault upon withdrawal

If The Vault enables the notification of withdrawal by the consumer electronically, he will immediately send a confirmation of receipt after receipt of this notification. The Vault reimburses the payments of the relevant purchase from the consumer, excluding any delivery costs charged by The Vault. The Vault may wait to refund until it has received the product.
The Vault uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.

Article 10 – Exclusion right of withdrawal

The Vault can exclude the following products and services from the right of withdrawal, but only if The Vault has stated this clearly in the offer, at least in good time before the conclusion of the agreement:

Products or services whose price is subject to fluctuations in the financial market over which The Vault has no influence and which may occur within the withdrawal period; Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by The Vault to consumers who are personally present or who are given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services; Service agreements, after full performance of the service, but only if: the performance has started with the express prior consent of the consumer; and the consumer has declared that he will lose his right of withdrawal as soon as The Vault has fully performed the agreement; Service agreements for the provision of accommodation, if a specific date or period of implementation is provided for in the agreement and other than for residential purposes, freight transport, car rental services and catering; Agreements relating to leisure activities, if the agreement provides for a specific date or period for its implementation; Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person; The delivery of digital content other than on a tangible medium, but only if: the execution has started with the express prior consent of the consumer; and the consumer has declared that he loses his right of withdrawal.

Article 11 – The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates. Notwithstanding the previous paragraph, The Vault may offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which The Vault has no influence. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if The Vault has stipulated this and:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

The prices stated in the offer of products or services are subject to the Margin Scheme. Any deposits will not be refunded. The Vault remains the owner of the items sold to the Consumer or business customer, as long as the purchaser has not paid the purchase price and any other amount owed in full.

Article 12 – Compliance with the agreement and extra guarantee

The Vault guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, The Vault also guarantees that the product is suitable for other than normal use.
An additional guarantee provided by The Vault, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against The Vault under the agreement if The Vault has failed to fulfill its part of the agreement. An extra guarantee is understood to mean any commitment by The Vault's supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the agreement.

Article 13 – Delivery and execution

The Vault will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to The Vault. With due observance of what is stated about this in Article 4 of these general terms and conditions, The Vault will execute accepted orders expeditiously, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer does not have the right to dissolve the agreement without costs or the right to any compensation. The risk of damage and/or loss of products rests with The Vault until the moment of delivery to the consumer or a representative designated in advance and made known to The Vault, unless expressly agreed otherwise.

Article 14 – Rental

Items are rented at 15% of the consumer retail price, per week. 50% of the retail retail price of the Rented Items must be paid in advance or upon collection as a deposit. Upon return, the items will be checked and provided there are no damage and defects, 35% of the consumer retail price will be refunded to the Renter. Items that are damaged or not returned must be paid in full at the end of the rental agreement at the consumer retail price. The tenant is responsible for the rented items and any damage. All rented items must be transported to and from the location by the tenant.

Article 15 – Payment

All items must be paid in full before they are collected or the items are transported to the consumer or business customer unless otherwise agreed. Insofar as not provided otherwise in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement. When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s) before the stipulated advance payment has been made. The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to The Vault. If the consumer does not meet his payment obligation(s) in time, after he has been informed by The Vault of the late payment and The Vault has granted the consumer a period of 14 days to still meet his payment obligations, after If payment is not made within this 14-day period, the statutory interest will be owed on the amount still owed and The Vault is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the following € 2,500 and 5% over the next € 5,000 with a minimum of € 40. The Vault may deviate from the stated amounts and percentages in favor of the consumer.

Article 16 – Complaints procedure and transport damage

The Vault has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted to The Vault within a reasonable time after the consumer has discovered the defects, complete with high-quality photos of the closed packaging on delivery and the product with a clear description.
Complaints submitted to The Vault will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, The Vault will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer. In case of damage during transport, The Vault will cancel the agreement, the item will be returned and the purchase amount will be refunded to the customer within 14 days after receipt of the product at The Vault. The consumer must give The Vault at least 4 weeks to resolve the complaint or damage. After this term, a dispute arises that is subject to the dispute settlement procedure.

Article 17 – Disputes

Only Dutch law applies to agreements between The Vault and the consumer to which these general terms and conditions apply.

Article 18 – Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 19 – Cookie Policy – Login/Register

This website uses cookies. Cookies are also placed via third parties engaged by us. A cookie is a simple small file that is sent along with pages from this website and stored by your browser on the hard drive of your computer. The information stored therein can be sent back to our servers or those of the relevant third parties on a subsequent visit. When you visit our website for the first time, a notice is shown in which we explain why we use cookies. By clicking agree, you agree to the placement of these cookies. You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally. We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these can change regularly). Cookies are used on our website to: • enable functionalities of the website and to protect the website (technical or functional cookies); • to analyze the use of the website and to improve the website on that basis (analytical cookies); • the possibility to share information from our website via social media channels (social media cookies). If you give us permission via the cookie settings, we use the following parties: •

TECHNICAL OR FUNCTIONAL COOKIES
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. For example, cookies can be used to render fonts properly, to remember your usage session on the web server so that you can view the website, or to remember a search term that is searched within the website or a chosen filter.

ANALYTICAL COOKIES
This site uses analytical cookies to provide insight into how our website is used, to provide us with reports about the website and to provide us with information about the effectiveness of our campaigns.

SOCIAL MEDIA COOKIES
On our website you will find buttons to promote our website on social media. These buttons work by means of pieces of code that come from these social media networks themselves. Cookies are placed through this code.

MORE INFORMATION ABOUT THE ABOVE PARTIES
We have no influence on the use of the data by the above parties and/or third parties. The above parties may provide this information to third parties if they are legally obliged to do so, or insofar as third parties process the information on behalf of these parties. Read the privacy statement of these parties (which can change regularly) to read what they do with your personal data that they process via these cookies.

ENABLE AND DISABLE COOKIES
You can disable the placing of cookies by changing your browser settings (see the browser help page for exact instructions). If you only want to accept the analytics cookies and the functional cookies, but not the advertising cookies, you can select the setting in your browser “Block cookies from third-party providers”. Please note: our website does not work optimally if the cookies are disabled.

REMOVING COOKIES
Most cookies have an expiration date. This means that they automatically expire after a certain period and no longer register data from your site visit. You can also choose to manually delete the cookies before the expiration date has passed. For more information about this, you can consult the manual of your browser.

THIRD PARTY SITES
This cookie statement does not apply to third-party websites that are linked to our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using these websites.

Login / Register
With certain parts of our services it is possible to create an account or log in. We store any data that you provide to us so that you do not have to fill it in every time and so that we can contact you in the context of the execution of the agreement. We keep your data as long as you use our services. We will not provide your data to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. In case of suspected fraud or misuse of our services, we may hand over personal data to the competent authorities.

DELETE ACCOUNT
You can cancel your account and/or have your data removed by sending us a request to do so by e-mail. We will handle your request as soon as possible. We will delete your account and/or data as soon as possible, but at the latest within one month. We may need to keep certain data for longer, such as (if applicable) payment details. For example, the tax authorities have a statutory retention obligation of seven years.

CONTACT FORM AND NEWSLETTER
Via our website we offer the possibility to ask questions by means of a contact form, where you are asked to fill in various details to handle your question. You choose which data you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail require for the complete answering and processing thereof. We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers after your permission.

Article 20 – Privacy of personal data

The Vault will safeguard consumer and business customer privacy. The information provided by the consumer or business customer will be used for drawing up the invoice, partly for requesting shipping costs from transport companies or for contacting a consumer or business customer. The Vault is legally obliged to partially pass on the data to our Accountant for the tax return.
Newsletters or advertisements from The Vault are only sent to the address and email address provided by the consumer or business customer if this has been approved by the consumer or business customer. The information provided by a consumer or business customer will never be used for any other purpose and will never be sold or released to third parties for reasons other than those mentioned above.
Consumer or business customer may request The Vault to access, modify or delete the Personal Data.
Your Personal Data is protected. Lockable plot by means of fencing. Burglar alarm on the building and by various programs each re-monitored with unique passwords. The Vault takes protection seriously but cannot prevent third-party intrusion and hacking or guarantee the security of your data 100%. Data that The Vault processes: Name, Company name, Address details, Telephone number, E-mail address, Bank account number, Chamber of Commerce number (business), VAT number (business) The data will not be kept longer than necessary. A company is obliged to keep records for 7 years.